RETURN POLICY

RETURNS, EXCHANGES AND REFUNDS

Right of Withdrawal

We offer a 14-calendar-day return policy to ensure your shopping experience is as simple and satisfying as possible. If you are not completely satisfied with your purchase, you have 14 calendar days from the date of receipt of the item to initiate a return.

Return Conditions

For a return to be accepted, items must be in perfect condition, with no signs of use, and retain all original tags and packaging, as well as any manuals, accessories, or promotional gifts included, if applicable.

Unfortunately, we will not be able to accept returns if:

  • Used / washed: the items have been worn, washed, or show signs of use.
  • No tag: The original tag is missing.
  • Altered items: The items have been altered or customized.
  • Odors: The items have strong odors, such as perfume, smoke, or body odor.
  • Incomplete returns: The items are returned without all original packaging, accessories, or gifts included with the purchase.
  • Return period expired: the items are returned outside the specified return period.
  • Incorrect items: the items do not match the original purchase order.
  • Incomplete documentation: returns without a valid receipt/proof of purchase.
  • Product misuse: items damaged due to misuse, negligence, or improper care.

Return Process

1. Notify: To initiate a return, you must contact us at the email address bygazelak@gmail.com. In the email, you must include your order number, the items you wish to return, and the reason for the return.

2. Send: If the return is accepted, we will send you instructions on how and where to send the package. Return shipping costs are the responsibility of the customer, unless the item received is incorrect or damaged.

3. Refund: Once the return is received, if it meets the conditions for acceptance, we will issue a refund to your original payment method. The maximum period for the refund will be 5 business days from the receipt and approval of the return.

Important:

  • Returned items will not be accepted without having previously requested the return.
  • Packages sent with postage due or cash on delivery will not be accepted.
  • For any questions regarding returns, you can contact us at bygazelak@gmail.com.

Warranty (Defects, flaws, or wrong products)

Please check your order as soon as you receive it. If you find any defect, flaw, or have received an incorrect item, contact us immediately so we can quickly assess the problem and resolve it.

Exchanges

1. Notify: If you need a size exchange, you must contact us immediately at bygazelak@gmail.com. In the email, you must include your order number, the items you wish to exchange, and the new size you need.

2. Send: If the size is available, we will send you instructions on how and where to send the package. The costs for this shipment are the responsibility of the customer.

3. Exchange: Once the item is received, if it meets the conditions for acceptance, we will ship the new size. The costs for this new shipment will be covered by Gazelak. The maximum period for shipping the new size will be 5 business days from the receipt and approval of the exchanged item.

Refunds

Once the return is received, if it meets the conditions for acceptance, we will issue a refund to your original payment method. The maximum period for the refund will be 5 business days from the receipt and approval of the return. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return and you have not received the refund, please contact us at bygazelak@gmail.com.